Subjects addressed:General/TAM Practice, Performance Measurement and Management
Topics addressed:Analytical Tools and Models, Guidance/Lessons Learned
Asset types addressed:General
DetailTitle: Making Targets Matter: Managing Performance to Enhance Decision-Making (NCHRP 02-27)
Resource type: Research Report
The objectives of this research are to (1) assess the state of transportation agency practices regarding use of targets in their Transportation Performance Management (TPM) decision-making, monitoring performance results, and as necessary adjusting management strategies and desired target levels; and (2) develop resources that agency practitioners can use to implement and maintain a process of monitoring performance and making management decisions based on comparisons of targets and observed system performance.