Subjects addressed:Maintenance and Preservation, Performance Measurement and Management
Asset types addressed:Pavement
DetailTitle: Measuring Perceived Service Quality in Highway Maintenance
Resource type: Research Report
Year published: 2013
Publisher: 2013 TRB Annual Meeting
This report documents a study on public outreach for the evaluation of highway maintenance programs. The research focused on customers' perception of the quality of a maintenance program based on service and final physical product.