"When targets matter, they drive transportation agency decisions and actions."

The TRB National Cooperative Highway Research Program's NCHRP Research Report 993, titled "Managing Performance to Enhance Decision-Making: Making Targets Matter," presents various feedback enhancement strategies. It includes case studies demonstrating how agencies successfully integrate feedback based on data and people into their decision-making processes. These processes span long-term strategic planning, medium-term program development, and daily operations.

Resource Types: Research Report
Capabilities: Communication, Organization & People
Management Processes: Monitoring & Adjustment, Performance Based Planning & Programming, Performance Reporting & Communication, Target Setting