NY MTA: Enterprise Asset Management Principles for Customer-Centric Approach – 2018 San Diego TRB TAM Conference
This presentation from the 12th National Conference on Transportation Asset Management details how to communicate a vision. It is about the New York MTA "using Enterprise Asset Management principles to shift an organization’s operational focus to a customer-centric service model for better strategic alignment."
Resource Types: Presentation, Research Report
Capabilities: Communication, Data & Information Systems, Organization & People
Management Processes: Strategic Direction